Return & Exchange

Exchange Policy – Pakistan

Items purchased online can be exchanged for a different size only if the original item was shipped incorrectly or was faulty. This includes wrong size, silhouette, or color. The item will be scheduled for pickup with proper tags and packaging. It will be replaced with a new order at no additional cost. Please note that all exchanges are subject to item availability. If the item is no longer available, you will receive a coupon code for online use, valid for 2 months. Shipping charges will not be reimbursed.

 

Exchange Policy – International Customers

Unfortunately, we do not offer exchanges on international orders. However, if you receive an item that is incorrect in size, color, silhouette, or is faulty, we will issue a refund in accordance with our refund policy. Please note that shipping charges are non-refundable.

 

Exchange On Faulty Items

You can exchange items if they are defective or incorrectly sent. To do so, please provide a written explanation within 24 hours of receiving the item. Note that used items are not eligible for return or exchange. We do not accept items with stains, odors, marks, damages, or water stains. Exchanges will be made at the current prevailing price. For assistance, contact our Customer Service team with your order number and the defective item’s name and product number.

 

Refund Policy

If you receive merchandise in defective or faulty condition from Swarovski Atelier, you can return it to our online store. Please follow these steps:

  1. Request Exchange or Coupon Code: Contact us within 24 hours of receiving your order to request an exchange or coupon code. Make sure to provide proof of the defect.

  2. Return the Item: Ship the defective merchandise back to us. Ensure the item is in its original packaging and with all tags attached.

  3. No Cash Refunds: Please note that we do not offer cash refunds.

  4. Processing Time: Most returns will be processed within 2–3 weeks after we receive your complaint. Additional processing delays may occur.

We appreciate your understanding and cooperation. Thank you for shopping with Swarovski Atelier.